Shipping & Returns
SHIPPING POLICY
Shipping and delivery – UK
Our standard shipping method is second class Parcel 48 via Royal mail, as it is the most economical and sustainable method. We have a flat rate of £3.99 to UK mainland. If you need your items sooner please upgrade your shipping to first class at £7.99.
Our orders are carefully packed in paper packaging where possible. Occasionally we will use plastic packaging or a box for larger parcels.
Shipping and Delivery – International
Please note: as a small start-up business, we are unable to ship to the EU due to new restrictions implemented by the EU in December 2024.
Orders outside of the UK do not include any taxes. Taxes applicable will are the responsibility of the buyer and not of Little Sew and Sew and require the recipient to pay all duties and fees when the item is delivered.
For international deliveries, the shipping cost only covers up to 2kg. If your parcel exceeds 2kg, you will be invoiced for the extra weight, which is to be paid before dispatch.
Dispatch timescales
Orders will be dispatched within 2 working days. The cut of time is 12pm (Mon-Fri, excluding bank holidays).
Making a purchase
We aim to list our products with all the relevant information a customer would need. However if you would like further information or feel there is information missing please contact us at info@littlesewandsew.co.uk
We endeavour to photograph all products and fabrics as best we can and represent colours as accurately as possible. However it is sometimes difficult to get this perfect. Different monitors and screens may show colours slightly differently.
Refund policy
RETURN & EXCHANGE POLICY
We do not offer refunds for cut fabric or ribbon unless faulty or damaged and not for any other reason as it will have been cut to your specific requirements. For other returns or exchanges, please contact us via email within 14 days of purchase. Email: info@littlesewandsew.co.uk
Please note – Fabrics which are woven from natural fibres have characteristics and other irregularities in the yarns which are features and not therefore treated as weaving faults.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Fabrics are not eligible for return as they have been cut from the roll and are therefore classed as custom items.
To start a return, you can contact us at info@littlesewandsew.co.uk. Please note that returns will need to be sent to the following address: 119 Bexhill Road, St. Leonards-on-Sea, East Sussex, TN38 0AJ
If your return is accepted, you are responsible for shipping the item back to us unless the item is faulty or damaged. In the event of faulty or damaged items a return labels will be provided by us, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@littlesewandsew.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Fabric, ribbons and some craft materials are cut to size and are therefore classed as custom orders and therefore cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@littlesewandsew.co.uk